F.A.Q.
Check the answers to the most frequently asked questions we receive from our customers.
If you can't find the answer you're looking for, our support team is always at your disposal.
General Information
Wedely.com is a platform that allows you to find restaurants and stores that offer home delivery or pickup. By entering your address, you can browse menus and catalogs, add products to your cart and place orders online.
No, orders can be placed exclusively through the website or application.
If there are no available businesses in your area, you won't be able to place orders. Wedely is continuously expanding to new cities. You can suggest restaurants through the Contact Us page.
Check your mailbox and Spam folder. If the problem persists, change the email address in your account.
Account and Personal Data
In the 'My Account' section you can modify: personal data, addresses, phone, password and favorites. Access from the 'Login' button on the homepage.
In the 'My Account' section, select 'Addresses' to add locations like 'Home' and 'Work'. The address will be selectable during ordering.
Click on 'Forgot Password?' on the login page and enter your email. Also check your Spam folder.
Access your profile and click on 'Delete Account'. Warning: this operation is irreversible.
Each phone number can be associated with only one account. Contact support through the Contact Us page.
Orders and Deliveries
In the 'Orders' section of your account. For deliveries by Wedely partners, information in real time. For other deliveries, contact the restaurant.
It is not possible to modify or cancel automatically. Contact customer service through the Contact Us page or the business.
Times are approximate. Delays possible during peak periods.
Can be scheduled up to 180 days in advance, specifying date and time. The business can cancel due to unavailability.
Use the 'Notes' field in the cart to specify changes or customizations.
The minimum varies for each restaurant. Visible in the restaurant page and in the cart. Delivery costs are not counted.
The delivery fees vary based on distance. Shown during ordering.
'Orders' section of your account, with complete history and downloadable PDFs.
Contact the restaurant immediately. If unreachable, contact Customer Service through the Contact Us page.
Reviews and Feedback
Available within 30 days of the order via order link or invitation email.
Publication after manual verification within 48-72 hours.
30 days from the order date.
Payments and Refunds
Contact immediately Customer Service through the Contact Us page for a refund.
Check your available credit. If it persists, contact the issuing institution.
Contact immediately Customer Service through the Contact Us page.
For cards and digital wallets, reversal within 10 days. For Payconiq, automatic refund within 5 business days.
Allergies and Food Intolerances
Use the 'Notes' field during checkout. For severe allergies, ordering is not recommended.
The responsibility lies with the restaurant. Contact directly to verify compatibility.
Restaurants are legally required to provide information about allergens. Always verify directly with them.
Only the chef knows the exact ingredients. Ingredients might vary compromising your safety.
Support
First consult the help page. If needed, request support through the Contact Us page.
Try again the operation. If it persists, report through the Contact Us page.
Response in the shortest possible time. For urgencies, use the real-time chat.
Use the reports section on the order page. The quality team will take action.
